FAMOUS Edible Cookie Dough, Ice Cream, Cheesecakes, Baked Goods, and MORE!
The above quote is something that we hold true and near to our hearts. It also is a great reminder that just because life has you feeling down; just FOCUS and keep going!
THE BEGINNING Dough & Arrows was established May 2018 in Hanover, Pennsylvania operating out of a 1300sqft brick and mortar building. In January of 2020 we decided to elevate our operations and order a mobile concession trailer.
THE PANDEMIC Early March of 2020 we received the telephone call that our custom trailer was completed, and we headed south to Georgia to pick it up. Literally in the middle of this trip we received notification that the pandemic has struck, and businesses were forced to close. This sparked an in-depth conversation where we had to make the difficult decision "do we close our doors" or "remain open". Our employees were scared of losing their jobs and not receiving any income.
When everyone was looking at the pandemic as a negative, we had a different approach and formulated a plan to grow our business. CRAZY right? Our business plan was simple. If our customers were forbidden to come into our store, then we were going to take our products to our customers! Thats right... DELIVERY.
DOOR TO DOOR Our delivery services were turned up overnight. Did we know what we were doing?? absolutely not, but we were going to figure it out! We began making social media posts that we were doing delivery and to call the shop to order. The first few days we received a handful of orders, however in a week our delivery services quickly grew beyond our small staff of 5. Our delivery radius went from just delivering to the Hanover area to now East Berlin, New Oxford, Spring Grove, York Springs, and further!
WHAT DID WE DO? When everyone was laying off their staff we were HIRING! We purchased refrigerated coolers and secured delivery vehicles. We turned our staff of 5 into a 10 within two weeks and in three weeks we had 18. Now our deliveries were manageable however our delivery area grew rapidly to where we delivered from Hershey down to Frederick and Lancaster over to Chambersburg. Most days we had 4 to 6 delivery drivers out ALL DAY delivering. We LOVED being able to put smiles on faces delivering our products right to our customers doorstep.
THEN WHAT? Buy a Building! We decided that we wanted to place a 2nd brick and mortar location in Carlisle, Pa so we did just that. Our construction buildout was mentally exhausting, and it took us over a year to complete. In September 2021 we had our grand opening now operated two locations and a concession trailer.
REMEMBER THAT SAYING? "Focus and keep going"... that is exactly what we did. We decided that we wanted to listen to our customers and BOOM GETTYSBURG location happened! ... as if our business operations were not crazy enough, we started looking for an opportunity to place a location in the Gettysburg area. Two months later and yes that was our fastest buildout ever.... we had our Gettysburg location grand opening January 2023.
WHERE IS THE NEXT LOCATION GOING? That is going to be a secret. We are actively speaking to a few FRANCHISE leads who are interested in opening a location. If any luck, they will open a location close to you.
WHAT DRIVES US? PAIN and SORROW... here is OUR STORY
We have always dreamed about growing our Family and being parents. Becoming parents did not happen quickly for us. After 11 years of infertility issues, we were successful with IVF and finally heard the words "Congratulations you are pregnant". On October 30, 2018 Coltin Lee; our blonde hair blue eyed Little Man arrived. Coltin became the center of our world, we wanted to share with him all the beauty the world had to offer. The three of us went everywhere together. Our plan was to be stay at home parents and we were waiting on the right opportunity for that dream to come true.
We did not create Dough & Arrows originally but we were HUGE fans! On the day we celebrated Coltins 1st birthday the founders of D & A reached out to us to see if we were interested in purchasing Dough & Arrows. It did not take us long to say YES ABSOLUTELY because this was the opportunity we have been waiting for! We began training and learning and of course we took Coltin into the shop many times. He absolutely loved it! When Coltin was sampling the cookie dough he always said "Yummy Yummy Yummy" and "Mmmm Mmmm". That is the moment we knew that we have made the right decision to purchase Dough & Arrows, for Coltin.
GRAB TISSUES NOW On December 8, 2019 just a handful of days before our official first day, our hearts were crushed when our son Coltin Lee unexpectedly passed away. Coltin was only 13 months old, at that moment we became lost and unsure how to move forward. Our Friends, Family, and the Community began to flood us with support. We received love and prayers from all over the world. In the 404 days, that Coltin was with us he touched so many lives; lives that he knew and that he didn't know. Our Little Man is now our Guardian Angel and is watching over us. We knew that no matter what we had to focus and continue with Dough & Arrows in Memory of Coltin.
BRANDING Coltin is branded into the Company. He is on our cups, advertising, website, and his picture is hung at our Corporate Locations. He is our driving force!
We are going to keep aiming to make Dough & Arrows the best it can be and keep pointing those arrows forward as they guide us in life.
HOW CAN YOU HELP? Simply put, SUPPORT US! Help spread who we are and how delicious our products are. If you like our vision and would love to own your own business, we would love to talk to you about a franchise opportunity.
Franchise Opportunities Are Available
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